Shipping & Delivery
**** HEADS by volu-med Salon offers free shipping within the Metro Manila on all orders over Php 3,500.00! ****
On orders under Php 3,500.00 HEADS charges a flat rate of 300.00 for all shipping destinations within the Metro Manila.
For information and inquiries on deliveries please contact our customer service center (firstname.lastname@example.org).
*We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.
Shipping your order
Orders usually ship within 1-2 days after they are processed. Some specialty HEADS by volu-med wigs travel from Europe, so this may extend order-processing time by a few days or weeks.
Custom orders may require additional processing time, due to your requested personalization requirements. We just want to make sure your order is exactly the way you requested it.
For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
Please note: we cannot ship to any post office box via a traceable method, as delivery time cannot be guaranteed, nor can the package be tracked. We encourage all deliveries to be made to a physical address so packages can be tracked.
Tracking your order
The day your order has shipped, we send an email notification with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that, depending on your inbox's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically. Also, be sure to add email@example.com to your Email Address Book to ensure that our emails make it into your inbox.
Receiving your order
When placing an order, a signature requirement upon arrival is set by default for all orders over Php 3,500. This ensures that your purchases are safely delivered to you. If you are unavailable when your package arrives, USPS or FedEx will leave a re-delivery slip. We realize this may be inconvenient, but we would like to ensure that your HEADS by volu-med purchases arrive securely.
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind that holidays do not count as business days and should be considered when calculating shipping times.
Billing and Shipping Information
Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified.
Shipping Cancellations, Refusals
If you decide to refuse any shipments from HEADS by volu-med, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to HEADS by volu-med. This amount will be subtracted from your merchandise refund. Shipping and handling charges are non-refundable.